8 – 8:30am: Morning coffee and light breakfast

8:30 – 9:00am: Welcome and Introduction 

• Board Member responsibilities
• Confidentiality
• Essential skills

9:00 – 10:25am: Asking Questions

• Core questions
• Open ended questions
• Multiple choice questions
• Leading questions
• Silence

10:25 – 10:40am: Break

10:40 – 11:00am: Practice with Question

• Positive feedback and highlights
• Areas to improve

11:00 – 12:00pm: Evidence

• Direct evidence
• Circumstantial evidence
• Technological evidence
• Secondhand and hearsay evidence

12:00 – 1:00pm: Luncheon

• Note Card Activity
• Discussion of personnel, resources, handbooks, protocols

1:00 – 2:15pm: Credibility Analysis

• Motivation
• Alibis
• Fears and social repercussions
• Changing version of events
• Concealing and withholding
• Resisting questioning

2:15 – 2:30pm: Quickshop Case Study

• Verbal communication practice on credibility

2:45 – 3:50pm: Weighing Information Presented and Deliberation

• One word against another
• Corroboration
• Conflicts in fact versions
• Admission of responsibility
• Character witnesses

3:50 – 4:00pm: Quickshop Case Study

• Verbal communication practice on deliberation

4:00 – 4:50pm: Deciding the Outcome

• Standards of proof
• Unknowing commission
• Deliberate commission
• Diminished capacity
• Motivation and intent
• Ranking the violation

4:50 – 5:00pm: Wrap-up and Final Thoughts